CRM deals with methods, strategies and technologies that helps firms to manage and analyze customer interactions and I believe that this will be an effective solution for Kenya Airways business performance.
What was the relationship of customer relationship management to Kenya Airways?Every organizations is saddled with the aim of growth, development and to make profit.
Kenya Airways business performance using Customer relationship management (CRM) as a business strategy will help them to known more about their customer's life cycle and address key issue which will in turn make their airline run effectively.
The first part of the question is:
Short Case study: Kenya Airways Flies High with Customer Relationship Management
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When communicating with a customer, which of the following is not a question you should consider while your customer is speaking
The question you should not ask is: C. Does my job require me to serve this person?
What is communication?Communication can be defined as a form of interaction between two people or between two or more people.
When you are communicating with a customer while the customer speaking you should not ask the customers if your job require you to serve the customer.
Therefore the correct option is C.
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Tom was CEO of a company. He stole money from the company by writing a series of checks made out to “Cash” which he deposited in his own personal account at Bank. (Please do not try this at home.) Of course, he then spent the money. The company sued the Bank to get the money back.
Was the Bank a holder in due course?
In the given case, bank is not consider as holder in due course because here it will act as intermediary who collected amount from company's account.
What is holder in due course?A holder in due course refers to an individual who have the authority to hold the negotiable instrument in good faith.
This holder in due course will be referred to as the person who have received or given something in exchange for the instrument.
When any individual receives a gift from someone, then it will not be considered as holder in due course because he had not given any value in exchange.
So yes, in this situation when the CEO stole money from the company by writing a series of checks and withdrawing it in a personal account at the bank. Bank will be not be considered as holder in due course due to intermediary role.
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What clause in a sales contract states under what conditions the buyer can
cancel the contract without default and receive a refund of the earnest money?
Answer:
A listing agreement is the document you use to commit to working with a specific real estate agent. Before you sign a listing agreement, ask your agent whether you can be released for any reason, even if that reason is, "I want to list with another broker." If your agent tells you, "No," you might not want to list it with their company.
If you didn't ask your agent about canceling before signing, be aware that exclusive right-to-sell listings contain a safety or protection clause.6
If you ask an agent after the fact to cancel the listing, and they refuse, call their brokerage and request a cancellation. Your listing, believe it or not, is not between you and your agent. It is between you and the brokerage.
If the broker rejects your request for cancellation, then ask the brokerage to assign another agent to you. Most brokers are happy to assign another agent and keep the listing in-house. The brokerage will often pay your fired agent a referral fee.
If there are no workable solutions, call a real estate lawyer for termination assistance, but first, tell the brokerage of your intentions to do so. Sometimes that’s enough to get a release.
Ask your agent to give you a form called "termination of buyer agency." The TBA issued by the California Association of Realtors, for example, will cancel oral or written agency agreements when properly acknowledged and executed.
People over age 50 control ____
of the wealth in the U.S.
Answer:
yes it is correct answer
What are the main purposes of regulatory policies? Check all that apply.
Oto protect constitutional rights, safety, and fairness
Oto give producers an advantage over consumers in order to protect profits
to ensure that property rights are protected
to create regulation in a mixed-market economy only when needed
to allow producers and consumers to interact freely with no government interference
The main purposes of regulatory policies are:
A. To protect constitutional rights, safety, and fairness.
C. To protect profits to ensure that property rights are protected.
D. To create regulation in a mixed-market economy only when needed.
What are regulatory policies?Governments create regulatory policies to put rules and limitations on particular actions or behaviors. Regulation is a notion in governance as well as a set of regulating norms.
Regulatory measures include, for instance, removing lead from gasoline, setting worker minimum salaries, and mandating airbags in all automobiles.
Thus, options a, c and D are correct regarding the purpose of regulatory purpose.
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A facility that allows the user to speak into a special device while typing a letter using computer is called
The facility that allows the user to speak into a special device while typing a letter using computer is called a mobile speaker.
What is a computer?It should be noted that a computer simply means an electronic machine that can be used to analyze information and make one's work easier.
In this case, the facility that allows the user to speak into a special device while typing a letter using computer is called a mobile speaker.
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A machine can produce 2,500 products per hour. If 37 of those products were defective, what is the defect rate per hour for the machine?
The defective rate per hour for a machine is 0.0148 or it can be said that the defective rate per hour for a machine is 1.48%.
What is the defective unit?A unit is considered faulty if it has one or more flaws. The quantity of defective units is typically counted during inspections. Many people prefer to use the word "nonconforming units" to make it clear that just because a unit doesn't satisfy the requirements doesn't mean it is ineligible for use.
Given,
Total Production per hour = 2500
Defective unit per hour = 37
Calculation of Defective units rate per hour = Defective unit per hour divided by the Total Production per hour and multiply by 100.
Defective Unit rate per hour = 37 x 100/2500 = 1.48%
Thus, the defective unit per hour rate is 1.48% or 0.0148. The quantity of defective units is typically counted during inspections.
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Capitalization of interest is adding accrued
interest to the principal balance, so that the
interest-bearing principal balance of the loan
increases. True or false
It is true that capitalization of interest is adding accrued interest to the principal balance, so that the interest-bearing principal balance of the loan increases.
What is interest capitalization?This is when an unpaid interest is rolled over with the principal amount, which increase the overall amount to be paid. It is the inclusion of an unpaid interest to the principal balance of the loan taken.
Hence, Capitalization of interest is adding accrued interest to the principal balance, so that the interest-bearing principal balance of the loan increases.
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Type the correct answer In the box. Spell all words correctly.
What happens to your tax llability with proper financial planning?
You can
your tax liability through proper financial
planning.
Answer:
I think the question is incomplete
Ruskin has a $150,000 cash balance on both its ledger balance and its available bank balance. If Ruskin receives a check and deposits it in its checking account, funds are not made available on this particular check for 2 days. What is the float amount?
Answer:
Ruskin receives a check and deposits it in its checking account, the float amount is $300,000.
What is the float amount?
The float amount is the amount that a customer's account reads in the bank at a particular point in time.
The float amount is usually briefly counted twice due to time gaps in registering a deposit and processing the paper checks.
Thus, if Ruskin receives a check and deposits it in its checking account, the float amount is $300,000.
Why are taxes paid to local, state, and national governments in the United States? A. The national government has a difficult time collecting taxes from all citizens. B. The local and state governments use their taxes to pay taxes to the national government. C. Each level of government equally provides revenue for every service in the United States. D. Different levels of government provide different services that must be paid for by taxes. Reset Next
The taxes paid to different governments in the United States because different levels of government provide different services which paid for by taxes. Thus, the correct answer is D.
What is government?Government is refers as authority or association formed by the people of country and choose them to govern the country by maintain law and peace and providing better facilities of living.
The taxes paid to local government because with this tax, government earn revenue which they applied on different projects and provide resources for employment, safety and protection like police facility, hospitals and so on.
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In "Do Not Go Gentle into That Good Night”, the speaker emphasizes that older men should fight fiercely against death. The setting is the time when the father of the speaker was approaching his death.
The conflict of the poem surrounds the end of life and the resistance to death. In the poem, Thomas began with the second-person point of view.
In "The Charge of the Light Brigade", is a poem about a failed military action that involved British light calvary. The setting was during the Crimean war. The theme is about bravery, duty, and sacrifice.lolllllllllllllllllll
The theme of the poem is about the Bravery of the military unit .hence choice 1 is correct.
What is the summary of The Charge of the Light Brigade?An emotional poem, The Charge of the Light Brigade, both honors and mourns the battle's action. The concept of the valiant and gallant British soldier—one whose moral obligation was to fight for justice—emerged during the Crimean War.
Tennyson honors a military unit's bravery for charging the enemy despite insurmountable odds: they are "six hundred" against an "army."
Hence the appropriate answer is Bravery.
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A firm’s accounting profit is equal to
The total revenue less all explicit costs, including depreciation, is the accounting profit. Economic profit is calculated by deducting entire costs from the total revenue or return of a business or investment.
What is accounting?
Accounting is the organized, consistent recording, reporting, and comprehension of a business's financial activity.
Subtracting explicit costs from total revenues yields accounting profit. Total revenues minus both explicit and implicit costs equals economic profit.
Explicit costs are expenses incurred directly by a company, such as payments for goods, rent, or labor and salaries. Accounting profit exceeds economic profit, assuming that implicit costs are positive.
As a result, a firm’s accounting profit is equal to total revenue minus explicit costs.
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5. One-year interest rates are 2% in the U.S. and 5% in Canada. “Jackie the carry trader” borrows $3,000,000 to execute a carry trade. At the start, the exchange rate is $.881/CAD. After one year, the exchange rate is $.865/CAD
A. What is Jackie’s USD profit or loss over the year?
B. When Jackie starts this trade, she is hoping that the Canadian dollar doesn’t ______________.
C. When Jackie starts this trade, she is hoping that the USD doesn’t
______________.
D. What is the BEEX in one year? (place in terms of USD/CAD to 4 decimal places)
A)
Firstly convert $3000000 into CADSo, CAD is 3405221.33938
Invest CAD in Canada 5% for 1 yearIn t= 1yr realize canadian investment with interest so, CAD on maturity= CAD 3405221.33938 (1+ 0.05)
= CAD 3575482.40634
Again now convert CAD into US $ so, equivalent US $ realised on conversion = CAD 3575482.40634 * $0.865/ CAD= $ 3092792.28148
US repayment = $ 3000000*(1+ 0.02)= $ 3060000
That's why,
Profit over the year = $3092792.28148- $3060000
= $32792.28148
B) doesn't depreciates relative to USD
C) appreciates relative to Canadian dollar
D) BEEX = US$ borrowings to be repaid with interest/ CAD realized with interest on maturity
= $3060000/ CAD 3575482.40634
= 0.8558
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Give a specific example of how information on a social networking site can communicate negative information to a potential employer.
help me within 5 min
When any individual post any content on social media, it shows their support or disagreement for the same. There are stuff like political opinion and religious discrimination which can create negative information to the employer.
What is communication?Communication is refers as exchange of information between two individuals with a medium to share ideas, suggestions, and complaints.
When any individual post any content on social media, they are responsible for the results of it. Supporting political parties and religious themes will create negative information to the employer that the individual supports discrimination.
Apart from this, the social media presence also testify that an individual post everything on social media, which can creates issues for the privacy and security of the organisation.
The social media presence of any individual will lead to create impression about him, which can create both positive and negative image.
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arks/ g) Meta works on the floor of a mall as a manager. He is very hard working but is unable to produce results for his organization. His target for last month was a sale of Kshs. 10,000.00 from his floor. However by the end of the month the sale was only Kshs. 8,000.00. He is very regular and takes all the necessary steps to complete the target. However his staff is not as competent as he himself is. When he tries to take action against disobedient employees the top management doesn't allow him to do so. They haven't given him the power to fire employees or take any strict action against them. With Reasons and citing the other principles which principle of Fayol is violated here by the Organization? (8 Marks) arks / g ) Meta works on the floor of a mall as a manager . He is very hard working but is unable to produce results for his organization . His target for last month was a sale of Kshs . 10,000.00 from his floor . However by the end of the month the sale was only Kshs . 8,000.00 . He is very regular and takes all the necessary steps to complete the target . However his staff is not as competent as he himself is . When he tries to take action against disobedient employees the top management doesn't allow him to do so . They haven't given him the power to fire employees or take any strict action against them . With Reasons and citing the other principles which principle of Fayol is violated here by the Organization ? ( 8 Marks )
Violation of the principle of "Authority and Responsibility" There is a clear picture of the case of Meta.
What is the principle of "Authority and Responsibility?This principle states that when a person is accorded some responsibility, then he must be given some authority so that he can complete the given task effectively and efficiently.
Thus, in the case of Meta, the top-level management assigned the responsibility but not the authority to remove such employees that did not work in accordance.
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Miles is a licensed agent who represents Colgate Health and its Medicare Advantage (MA) plans. Miles has several clients who have recently come to him for help. They are in their initial coverage period9s) (ICEP) and are interested in enrolling in one of Colgate Health’s MA plans. Adam will soon turn 68 and has decided to retire. Betty is about to turn 65 and has also decided to retire. Adam and Betty both currently have coverage through Colgate Health. Charles had health coverage through Colgate but dropped the coverage when he retired early to travel to Europe. Charles has just turned age 65 and is now back in the United States. Diedre, who will turn 65 next month, currently has coverage through Ditmas Health – a company that Miles also represents. Who qualifies for the opt-in simplified enrollment mechanism?
The one that qualifies for the opt-in simplified enrollment mechanism is Alice.
What is Initial Coverage Election Period ?The Initial Coverage Election Period serves as the period that comes before one can enrolled into Medicare part A.
But in this case Alice is the one that fit in for the opt-in since there is no record about break in any of her coverage, and we know that Bob had health coverage through Spartan but does not through with the coverage.
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How much money can an employer deduct if you accidentally damage or destroy something while working?
Answer:
The cost of the item that was destroyed.
Now design your own product demonstration about a product you would like to investigate
A new product that can be entered the market will be herbal and organic facewash.
What is a product?A product is something that is being sold. A business or an object both qualify as products. Every product has a cost associated with it, and each one has a price. The marketplace, the grade, the promotion, and the group that is being targeted all affect the price that could be charged.
In this there will be a facewash that will be made from herbal and chemical products then they will be made without any chemicals. Also if zero waste packaging will be there and the product will also be more economically viable.
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principle states that inventory costs are expensed as cost of goods sold when inventory is sold
Answer:
The expense states that inventory costs are expensed as the cost of goods sold when inventory is sold.
what are some ergonomic considerations for auditors?
Some ergonomic considerations for auditors include safety, comfort, efficiency in performance, and efficiency in productivity to name a few.
Who is an auditor?A professional who is involved in the scrutiny of the financial statements and records of an organization and the one who is responsible for verification of actual transactions with business records, is an auditor.
Hence, the significance of an auditor is aforementioned.
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Campbell, a single taxpayer earns $400,000 in taxable income and $2,000 in interest from an investment in State of NY bonds. How much federal tax will she owe? What is her average tax rate? What is her effective tax rate? What is her current marginal tax rate?
Owed federal tax is $115,689.50, average tax rate is 28.92 percent, effective tax rate is 28.78 percent, current marginal tax rate is 35 percent.
How much federal tax will she owe?What is her current marginal tax rate?
= $45,689.50 + 35% x ($400,000 - $200,000).
= $115,689.50
What is her average tax rate?Average tax rate = Total tax = $115,689.50
Average tax rate = 28.92%
What is her effective tax rate?Effective tax rate = Total tax = $115,689.50 = 28.78%
Total income ($400,000 + $2,000)
What is her current marginal tax rate?Her marginal tax rate on deductions up to $200,000 will be 35 percent. However, her marginal tax rate on the next $100,000 of income will be 35%, and income earned over $500,000, will be taxed at 37 percent.
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When the demand for skilled labor increases, _____________________.
the demand curve would shift to the right
the demand curve would shift to the left
the supply curve would shift to the right
the supply curve would shift to the left
The correct option is A). the demand curve would shift to the right.
What happens when the demand for skilled labor increases?When the demand for skilled labor get increases, the demand curve would shift to the right.
As the demand for the goods and services increases, the demand for the skilled labor will also increase, which will cause the demand curve shift to the right.
If the demand for the goods and services decreases, the demand for labor will decrease too, and demand curve will shift to the left.
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Question 1
Points out of 10.0
This year's revenue for your restaurant was
$105568. Your goal is a growth of 10% per
year. What is your revenue forecast for next
year? Round to the nearest cent.
Answer: for a restaurant
PLS HELP 25 points!
a) Determine Patty’s property taxes for 2019 by calculating 1.2 percent of $200,000 (multiply by 0.012), and then determine her taxes for 2021 by calculating 1.2 percent of $225,000. Subtract the 2019 tax figure from the 2021 amount. How much more did Patty have to pay for her property tax in 2021 than in 2019?
b) You can calculate the percentage of Patty’s income that she paid in property taxes with simple math. For instance, in 2019, Patty paid $2,400 in property taxes. Divide that number by her income, $60,000, and you get 0.04, or 4 percent. What percentage of her income did Patty pay in property taxes in 2021?
GIVE ME BRAINALIST PLS
Answer:
300
Explanation:
2019 tax: 2400
2021 tax: 2700
2021: income %: 4.5%
*I considered her income to be the same as in 2019 as it did not say otherwise. Glas to help.
Analyse safety management as a science?
Answer:
Explanation:
Persistent endeavors have been made to promote construction safety, but fatalities still plague the industry. Recently there had been an emergence of a variety of Construction safety research focusing on topics such as safety competency, accident statistics, design for safety, and safety culture. A large number of construction safety studies with the variety of topics make it difficult for stakeholders to have an overview of this field. Hence a systematic review of previous studies is paramount for facilitating sharing useful research findings and accessing future trends in construction safety research. A five-step framework was proposed in this review. The analysis focused on publication year, journal title, country/region distribution, organizational level, project phase, project type, innovative technology application and research topic. Three groups of construction safety research were identified. The first group of research is conducted from the perspective of safety management process, such as safety assessment and safety program. The second group aims to explore the impact of individual and group characteristics in relation to construction safety, such as worker behavior, perception, and safety climate. The third group utilizes accident/incident data to improve safety performance. In order to better capture construction safety research trend, these studies were discussed from chronological and thematic perspectives. Four main research findings including construction safety research perspectives, construction safety research trends, innovative technology applications in construction safety, and safety information flow, were gained. Finally, this review identified and discussed research gaps and corresponding agenda which can serve as guidance for future construction safety research.
Victor needs to calculate his total net worth from the data in a balance sheet. He adds his total assets in cell B2 and total liabilities in cell B3. What formula should Victor use to calculate his net worth?
Victor should use = MINUS(B2,B3) formula to calculate his net worth
Given the total assets in cell B2 and total liabilities in Cell B3
We need to find formula should Victor use to calculate his net worth
A liability in financial accounting is the future economic gains that an entity must forfeit to other entities as a result of previous transactions or other past occurrences.
Any resource that a company or other economic organization owns or controls is considered an asset in financial accounting. Anything that has the potential to provide positive economic value qualifies. The ownership value that may be turned into cash is represented by assets.
The total net worth of any company or person is difference between their assets and liabilities
So victor would use following formula to find his net worth:
Victor networth = total assets in cell B2 - total liabilities in cell B3
Hence Victor should use = MINUS(B2,B3) formula to calculate his net worth
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Attitudes are a person's lasting evaluations of objects
True false
Answer:
False
Explanation:
3. Describe Kenya Airway’s solution to its problem.
What management, organization, and technology
issues had to be addressed by the solution?
The Kenya Airway’s solution was the use of:
Customer Relationship Management.Sourced funds from Jomo Kenyatta International AirportWhat was the problem at Kenya Airways?Kenya Airways is known to be helped by the government and their loss was said to be linked to the pandemic of 2020 and thus they looked for ways to raise funds.
Note that Kenya Airways had issues with unsatisfactory customer relationship and thus they handle this as they said to fly high with Customer Relationship Management.
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What three purposes to all types of economic systems serve?
A. Eliminating powerty
B. Allocating resources and distributing goods and services
C. Creating governments to manage the economy
D. Combining the factors of production
E. Providing for a society's needs and wants
F. Ensuring all people have equal access to resources
Answer:
B
Explanation:
Allocation resources and distribution goods and services
