Chapter 5: The Voice of the Customer Discussion questions- Page 150: 1- Describe the difference between the internal and the external customers of a business organization. Why is it important to distinguish between internal and external customers?

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Answer 1

Distinguishing between internal and external customers is important for a business organization. Internal customers are within the organization and their satisfaction impacts productivity, while external customers are outside the organization and their needs drive revenue and growth.

The distinction between internal and external customers is crucial for a business organization to understand and effectively cater to the needs of both groups.

Internal customers refer to individuals or departments within the organization that rely on the services or products provided by other departments within the same organization.

For example, in a manufacturing company, the production department serves as an internal customer to the purchasing department, as it depends on timely and quality supply of raw materials.

Internal customers are interconnected within the organization and their satisfaction directly impacts the smooth functioning and productivity of the entire operation.

External customers, on the other hand, are individuals or entities outside the organization who purchase goods or services from the company.

They include end-users, clients, consumers, or any stakeholders outside the organization. External customers are crucial for the success and sustainability of a business as they provide revenue and contribute to its growth.

Distinguishing between internal and external customers is important because their needs, expectations, and priorities may differ.

Internal customers are part of the organization and have an intimate understanding of its processes, while external customers may have different perspectives and requirements.

By recognizing this distinction, a business can develop tailored strategies to meet the unique demands of each customer group.

Satisfied internal customers contribute to a harmonious work environment and efficient operations, leading to improved products or services for external customers.

Ultimately, recognizing and addressing the needs of both internal and external customers helps enhance overall customer satisfaction, loyalty, and business success.

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Below is the state of the economy that offer potential to invest in assets X and asset Y. NB: The returns are already converted from the percentages. State of the Economy Return on X Return on Y Depression -0.20 0.05 Recession 0.10 0.20 Normal 0.30 -0.12 Boom 0.50 0.09 Calculate: i. Expected return for X and Y ii. Variance for X and Y iii. Standard deviation for X and Y. iv. Briefly, differentiate between systematic risk and firm specific risk giving examples for each.

Answers

Understanding and differentiating between systematic and firm-specific risks is important for investors to assess their portfolios and make informed investment decisions based on their risk tolerance and diversification strategies.

i. Expected return for X and Y:

To calculate the expected return, we multiply each return by its corresponding probability and sum them up.

Expected return for asset X:

(Probability of Depression * Return in Depression) + (Probability of Recession * Return in Recession) + (Probability of Normal * Return in Normal) + (Probability of Boom * Return in Boom)

= (-0.20 * 0.25) + (0.10 * 0.25) + (0.30 * 0.25) + (0.50 * 0.25)

= -0.05 + 0.025 + 0.075 + 0.125

= 0.125 or 12.5%

Expected return for asset Y:

(Probability of Depression * Return in Depression) + (Probability of Recession * Return in Recession) + (Probability of Normal * Return in Normal) + (Probability of Boom * Return in Boom)

= (0.05 * 0.25) + (0.20 * 0.25) + (-0.12 * 0.25) + (0.09 * 0.25)

= 0.0125 + 0.05 - 0.03 + 0.0225

= 0.055 or 5.5%

ii. Variance for X and Y:

To calculate the variance, we need to calculate the squared deviation from the expected return for each state and multiply it by its corresponding probability. Then, sum up these values.

Variance for asset X:

[(Return in Depression - Expected Return for X)^2 * Probability of Depression] + [(Return in Recession - Expected Return for X)^2 * Probability of Recession] + [(Return in Normal - Expected Return for X)^2 * Probability of Normal] + [(Return in Boom - Expected Return for X)^2 * Probability of Boom]

= [(-0.20 - 0.125)^2 * 0.25] + [(0.10 - 0.125)^2 * 0.25] + [(0.30 - 0.125)^2 * 0.25] + [(0.50 - 0.125)^2 * 0.25]

= [0.075^2 * 0.25] + [(-0.025)^2 * 0.25] + [0.175^2 * 0.25] + [0.375^2 * 0.25]

= 0.00140625 + 0.00015625 + 0.00765625 + 0.0703125

= 0.07953125

Variance for asset Y:

[(Return in Depression - Expected Return for Y)^2 * Probability of Depression] + [(Return in Recession - Expected Return for Y)^2 * Probability of Recession] + [(Return in Normal - Expected Return for Y)^2 * Probability of Normal] + [(Return in Boom - Expected Return for Y)^2 * Probability of Boom]

= [(0.05 - 0.055)^2 * 0.25] + [(0.20 - 0.055)^2 * 0.25] + [(-0.12 - 0.055)^2 * 0.25] + [(0.09 - 0.055)^2 * 0.25]

= [(-0.005)^2 * 0.25] + [(0.145)^2 * 0.25] + [(-0.175)^2 * 0.25] + [0.035^2 * 0.25]

= 0.00000625 +

0.00528125 + 0.00765625 + 0.00030625

= 0.01325

iii. Standard deviation for X and Y:

The standard deviation is the square root of the variance.

Standard deviation for asset X: √(Variance for X) = √(0.07953125) ≈ 0.2819 or 28.19%

Standard deviation for asset Y: √(Variance for Y) = √(0.01325) ≈ 0.1151 or 11.51%

iv. Differentiation between systematic risk and firm-specific risk:

Systematic risk refers to the risk inherent in the overall market or economy that affects the prices of all assets. It cannot be eliminated through diversification. Examples of systematic risk include changes in interest rates, economic recessions, or political instability.

Firm-specific risk, also known as unsystematic or idiosyncratic risk, is the risk that is unique to a particular company or asset. It can be reduced or eliminated through diversification. Examples of firm-specific risk include management decisions, labor strikes, or product recalls.

Differentiating factors:

- Systematic risk affects the entire market, while firm-specific risk is specific to individual companies.

- Systematic risk cannot be diversified away, while firm-specific risk can be mitigated through diversification.

- Systematic risk is uncontrollable by individual firms, while firm-specific risk can be influenced and managed by the company's actions.

Understanding and differentiating between systematic and firm-specific risks is important for investors to assess their portfolios and make informed investment decisions based on their risk tolerance and diversification strategies.

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Please answer the questions to each.
1.You are the newly appointed CFO of ABC Corp. In order to
improve internal control, you review the cash disbursements
procedures. You immediately realize that the

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As the newly appointed CFO of ABC Corp, it is important to review the cash disbursements procedures in order to improve internal control.

1. The problem with the current cash disbursements procedures is not specified in the given information..

2. Some recommendations to improve the cash disbursements procedures are as follows:

Establish a system of checks and balances to prevent fraud or error in the disbursement process.

Make sure that all payments are properly documented and supported by invoices or other documentation.

Approve all disbursements by authorized personnel.

Ensure that the disbursement process is timely and that bills are paid in a timely manner.

Maintain a secure system for processing payments and storing financial information.

Establish a segregation of duties so that no one person has too much control over the disbursement process.

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Given the following probability distributions, what are the expected returns for the market and for Security J?
State Pri M rJ
1 0.3 -10% 40%
2 0.4 10 -20
3 0.3 30 30

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For the given probability distributions, the expected returns for the market is 10% and for Security J is 13%.

Given the following probability distributions, expected returns for the market and for Security J are computed using the formula of weighted average of possible returns. The weights are the probabilities of occurrence of each possible return.

Expected return is the average of the probability distribution of possible returns. An expected return is calculated by multiplying each of the possible outcomes by the likelihood each outcome will occur, and then summing all of those values.

Market Security J
States Probability Market return (M) Security J return (rJ) Pri * M Pri * rJ
1 0.3 -10% 40% -0.03 0.12
2 0.4 10% -20% 0.04 -0.08
3 0.3 30% 30% 0.09 0.09

The expected return of the market is 0.1 or 10% as calculated below:

Expected return of Market = -0.03 + 0.04 + 0.09 = 0.1 or 10%

The expected return of Security J is 0.13 or 13% as calculated below:

Expected return of Security J = 0.12 - 0.08 + 0.09 = 0.13 or 13%

Therefore, the expected returns of the market and for Security J are 10% and 13% respectively.

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Hahn Company uses a job-order costing system. Its plantwide predetermined overhead rate uses direct labor-hours as the allocation base. The company pays its direct laborers $12.50 per hour. During the year, the company started and completed only two jobs—Job Alpha, which used 68,200 direct labor-hours, and Job Omega. The job cost sheets for these two jobs are shown below:


Job Alpha


Direct materials

?

Direct labor

?

Manufacturing overhead applied

?

Total job cost

$ 1,674,000


Job Omega


Direct materials

$ 232,250

Direct labor

378,750

Manufacturing overhead applied

166,650

Total job cost

$ 777,650


Required:

1. Calculate the plantwide predetermined overhead rate.

2. Complete the job cost sheet for Job Alpha.


Calculate the plantwide predetermined overhead rate. (Round your answer to 2 decimal places.)



Plantwide predetermined overhead rate


per DLH


Calculate the plantwide predetermined overhead rate. (Round your answer to 2 decimal places.)


Direct materials


Direct labor


Manufacturing overhead applied


Total job cost


Answers

The plantwide predetermined overhead rate is $24.40 per direct labor-hour.  While Job Alpha direct materials cost: $1,674,000, direct labor cost: $850,600, manufacturing overhead applied: $1,659,920 and total job cost is $4,184,520.

To calculate the plantwide predetermined overhead rate, we divide the total manufacturing overhead cost by the total direct labor-hours. However, the total manufacturing overhead cost is not provided in the given information. Therefore, we cannot calculate the plantwide predetermined overhead rate.

The job cost sheet for Job Alpha is incomplete as the direct materials and direct labor costs for Job Alpha are not provided. Without this information, we cannot determine the manufacturing overhead applied or the total job cost for Job Alpha.

The plantwide predetermined overhead rate cannot be calculated without the total manufacturing overhead cost. Furthermore, the job cost sheet for Job Alpha cannot be completed due to missing information on direct materials and direct labor costs. Additional details are necessary to calculate the plantwide predetermined overhead rate and complete the job cost sheet for Job Alpha.

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A company estimates that it will need $53,000 in 14 years to replace a computer. If it establishes a sinking fund by making fixed monthly payments into an
account paying 5.1% compounded monthly, how much should each payment be?

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Each monthly payment into the sinking fund should be approximately $231.64 to accumulate $53,000 in 14 years, assuming a 5.1% annual interest rate compounded monthly.

To calculate the fixed monthly payments needed for the sinking fund, we can use the formula for the future value of an ordinary annuity.

The future value of an ordinary annuity formula is given by:

FV = P * [(1 + r)^n - 1] / r,

where:

FV = future value of the annuity (target amount)

P = monthly payment

r = monthly interest rate

n = number of periods (number of months in this case)

In this scenario:

FV = $53,000 (target amount)

r = 5.1% per year, compounded monthly, so the monthly interest rate is 5.1%/12 = 0.425% or 0.00425

n = 14 years * 12 months/year = 168 months

Substituting these values into the formula, we can solve for P:

$53,000 = P * [(1 + 0.00425)^168 - 1] / 0.00425.

Let's calculate this equation to find the value of P.

P * [(1 + 0.00425)^168 - 1] / 0.00425 = $53,000.

P * (1.00425^168 - 1) / 0.00425 = $53,000.

P * (1.972386 - 1) = $53,000 * 0.00425.

P * 0.972386 = $225.25.

P = $225.25 / 0.972386.

P ≈ $231.64.

Therefore, each monthly payment into the sinking fund should be approximately $231.64 to accumulate $53,000 in 14 years, assuming a 5.1% annual interest rate compounded monthly.

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Bricktan Incorporated makes three products, Basic, Classic, and Deluxe. The maximum Bricktan can sell is 722,000 units of Basic, 476,000 units of Classic, and 123,500 units of Deluxe. Bricktan has limited production capacity of 984,000 machine hours. Machine hours per unit are as follows: Basic, 1 hour, Classic, 1.25 hours; and Deluxe 2.5 hours. Contribution margin per unit is $15 for Basic, $25 for Classic, and $55 for Deluxe. What is the most profitable sales mix for Bricktan Incorporated? Multiple Choice O 72,200 Basic, 476,000 Classic and 262,400 Deluxe. O 164,000 Basic, 123.500 Classic and 262,400 Deluxe.
O 352.500 Basic, 262,400 Classic and 123.500 Deluxe. O 617,500 Basic, 0 Classic and 123,500 Deluxe

Answers

The most profitable sales mix for Bricktan Incorporated is Option 4: 617,500 units of Basic, 0 units of Classic, and 123,500 units of Deluxe.

To determine the most profitable sales mix for Bricktan Incorporated, we need to consider the production capacity, machine hours required per unit, and the contribution margin per unit for each product. maximize the total contribution margin while staying within the production capacity.

Let's calculate the contribution margin per machine hour for each product:

- Basic: Contribution Margin per Unit / Machine Hours per Unit = $15 / 1 = $15 per machine hour

- Classic: Contribution Margin per Unit / Machine Hours per Unit = $25 / 1.25 = $20 per machine hour

- Deluxe: Contribution Margin per Unit / Machine Hours per Unit = $55 / 2.5 = $22 per machine hour

Based on the contribution margin per machine hour, we can determine the most profitable sales mix. One should allocate more machine hours to products with a higher contribution margin per machine hour.

Calculate the machine hours required for each product based on the production capacity:

- Basic: 722,000 units * 1 hour = 722,000 machine hours

- Classic: 476,000 units * 1.25 hours = 595,000 machine hours

- Deluxe: 123,500 units * 2.5 hours = 308,750 machine hours

Now,  calculate the total contribution margin for each potential sales mix option:

Option 1: 72,200 Basic, 476,000 Classic, and 262,400 Deluxe

Total Contribution Margin = (72,200 * $15) + (476,000 * $25) + (262,400 * $55) = $11,445,000

Option 2: 164,000 Basic, 123,500 Classic, and 262,400 Deluxe

Total Contribution Margin = (164,000 * $15) + (123,500 * $25) + (262,400 * $55) = $11,112,750

Option 3: 352,500 Basic, 262,400 Classic, and 123,500 Deluxe

Total Contribution Margin = (352,500 * $15) + (262,400 * $25) + (123,500 * $55) = $12,581,250

Option 4: 617,500 Basic, 0 Classic, and 123,500 Deluxe

Total Contribution Margin = (617,500 * $15) + (0 * $25) + (123,500 * $55) = $12,633,750

Based on the calculations, the most profitable sales mix for Bricktan Incorporated is Option 4: 617,500 units of Basic, 0 units of Classic, and 123,500 units of Deluxe.

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identify the items on the cash budget that are reported on the pro forma financial statements. multiple select question. cash for capital expenditure cost of goods sold net borrowing cash payments total sales cash receipts ending cash balance

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The cost of goods sold is also included in the pro forma financial statements, which reflects the overall cost of production during a particular time period.

The cash budget is a financial plan that forecasts how much cash the company will receive and spend during a specific time period. It is utilized to estimate the monthly operating expenditures and keep track of cash flow. The pro forma financial statements are based on these figures and contain a pro forma cash budget that is prepared in order to estimate the ending cash balance of the year. The items on the cash budget that are reported on the pro forma financial statements include:Cash receiptsEnding cash balanceNet borrowingCash paymentsThe cash budget, in essence, predicts the company's inflows and outflows of cash for a certain time period. This involves detailed records of expected sales, cash receipts, production costs, operating expenses, and capital expenditures. The cash receipts and cash payments data is utilized to create the ending cash balance, which is included in the pro forma financial statements. The total sales figure is included in the pro forma income statement, which estimates the company's expected profits. Therefore, in order to identify the items on the cash budget that are reported on the pro forma financial statements, the options that should be selected include: cash receipts, ending cash balance, net borrowing, and cash payments. Answer: Cash receipts, ending cash balance, net borrowing, and cash payments.

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Jean and Scott are directors at X Corporation, a film production company. X specializes in commercials and is very successful with them, regularly earning a considerable profit. One year, in an effort to keep the company current. X considers using some of its extra cash to move away from commercials and start producing music videos. Jean and Scott spend months researching music videos and meet with many talented directors and bands, as well as financial analysts who advise as to the cost of music video production. After evaluating all the information, Jean, Scott, and the rest of the X Corp board decide to abandon commercials and make music videos exclusively. Unfortunately, music video production goes badly and the value of X Corp stock drops significantly. Shareholders are angry and file suit on behalf of the corporation against the Board. The shareholder argument is that the X Corp Board mismanaged the corporation when it decided to abandon commercials and make music videos. Will the court find that the Board is liable to the shareholders? No, because Board Members are not liable to shareholders for honest mistakes of judgment and bad business decisions No, because the Board is protected from liability aside from their capital investment Yes, because the Board did not exercise due diligence when deciding to make music videos instead of commercials Yes, because the Board's decision resulted in a significant loss of revenue

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The court is likely to find that the Board is liable to the shareholders because the Board's decision resulted in a significant loss of revenue. This is because the Board has a fiduciary responsibility to act in the best interests of the corporation and its shareholders.

This means that they must act prudently and exercise due diligence in their decision-making process. If they make decisions that are not in the best interests of the corporation, they can be held liable for any resulting losses or damages.The fact that Jean and Scott spent months researching music videos and met with financial analysts does not necessarily absolve them of liability. The court will likely look at the reasonableness of their decision in light of the information available to them at the time. If the court finds that their decision was not reasonable or that they did not exercise due diligence, they may be held liable for the resulting losses or damages.Board members are not protected from liability aside from their capital investment. They have a duty to act in the best interests of the corporation and its shareholders, and they can be held liable if they breach this duty. This is why it is important for board members to exercise due diligence and act prudently when making decisions on behalf of the corporation.

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Compute the theoretical flow time for an order of 8 circuit boards, 40 circuit boards, 120 circuit boards, and 800 circuit boards. Do the computation using the appropriate equipment whenever there is a choice (break-even analysis), and do not assume that you can move setups offline.

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Without information on the specific manufacturing process, it is difficult to provide an accurate computation of the theoretical flow time for each order size. Generally, flow time can be affected by a variety of factors such as production rate, batch size, capacity of equipment, and availability of materials.

In order to conduct a break-even analysis, we would need to know the fixed costs and variable costs associated with producing each unit or batch as well as the selling price of the circuit boards. From this information, we could determine the minimum order size needed to cover the fixed costs and achieve a certain profit margin.

Therefore, without additional information about the manufacturing process and costs, we cannot provide a definitive calculation of the theoretical flow time for each order size.

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Sixx AM Manufacturing has a target debt-equity ratio of 0.3. Its cost of equity is 0.12, and its pretax cost of debt is 0.04. If the tax rate is 0.38, what is the company's WACC? Enter the answer with 4 decimals (e.g. 0.0123)

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The weighted average cost of capital (WACC) can be calculated using the formula:
WACC = (E/V) * Ke + (D/V) * Kd * (1 - Tax rate)
Where: E = Market value of equity, V = Total market value of the firm (E + D), Ke = Cost of equity, D = Market value of debt, Kd = Cost of debt, Tax rate = Corporate tax rate

Since we are given the target debt-equity ratio, we can assume the market value of debt and equity to be proportional to their respective weights.Let's assume the total market value of the firm is $1, and the debt-equity ratio is 0.3. Therefore, the market value of debt (D) is 0.3 and the market value of equity (E) is 0.7. Plugging in the given values into the WACC formula:
WACC = (0.7/1) * 0.12 + (0.3/1) * 0.04 * (1 - 0.38)
= 0.084 + 0.012 * 0.62
= 0.084 + 0.00744
= 0.09144
Therefore, the company's WACC is 0.0914 or 9.144%.

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Upon graduating from college, you make an annual salary of $38,912. You set a goal to double it in the future. If your salary increases at an average annual rate of 6.93 percent, how long will it take to reach your goal?
Round the answer to two decimal places.

Answers

Upon graduating from college, you make an annual salary of $38,912. We know that the salary needs to be doubled from $38,912, thus the desired salary is $77,824.

Now, let's assume that it takes n years to reach the desired salary of $77,824. The given annual rate of increase is 6.93 percent, which means that the salary will increase by this percentage in the following year. Therefore, in the first year, the salary will be:Salary after 1 year = $38,912 × (1 + 6.93%)Salary after 1 year = $41,607.48.

For the second year:Salary after 2 years = $41,607.48 × (1 + 6.93%)Salary after 2 years = $44,419.36Similarly, for the nth year:Salary after n years = $38,912 × (1 + 6.93%)nTo solve for n, we need to make use of logarithms.

By substituting $77,824 for the salary after n years, we get: $77,824 = $38,912 × (1 + 6.93%)nln($77,824) = ln($38,912) + n × ln(1 + 6.93%)n = [ln($77,824) - ln($38,912)] / ln(1 + 6.93%),After substitution, n ≈ 10.03.Therefore, it will take approximately 10.03 years to reach the desired salary of $77,824.

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Contemporary management theories are an integration and expansion of the key concepts of the classical management theories. Describe the major concepts of the systems and contingency approaches to management.

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The systems and contingency approaches to management are two major contemporary management theories that have evolved from the classical management theories.

Here's an overview of the major concepts associated with these approaches:

Systems Approach to Management:

The systems approach views organizations as complex systems consisting of interconnected and interdependent parts. The major concepts of the systems approach include:

1. System: Organizations are seen as systems composed of various subsystems (departments, teams, individuals) that work together towards common goals.

2. Interdependence: The parts within the system are interconnected and depend on each other to function effectively.

3. Inputs, Processes, and Outputs: Organizations receive inputs (such as raw materials, information, and human resources), which are processed through various activities, and produce outputs (such as products, services, and outcomes).

4. Feedback: Feedback loops are important in systems as they provide information about the performance of the system, enabling adjustments and improvements.

5. Open Systems: Organizations are open systems that interact with their external environment, exchanging inputs and outputs with the environment.

Contingency Approach to Management:

The contingency approach suggests that management practices and decisions should be contingent upon various internal and external factors. The major concepts of the contingency approach include:

1. Contingency: The belief that there is no one best way to manage or organize. Effective management practices depend on the specific situation, context, and the alignment of organizational factors.

2. Fit: The contingency approach emphasizes the need for a fit or match between the management approach and the specific circumstances of the organization.

3. Environment: The external environment, including factors such as industry dynamics, market conditions, and technological advancements, is considered a key determinant of effective management practices.

4. Internal Factors: Internal factors such as organizational structure, culture, resources, and capabilities also influence management practices.

5. Flexibility and Adaptation: The contingency approach emphasizes the importance of being flexible and adaptable in response to changing circumstances and environments.

6. Diagnosis and Analysis: Managers need to diagnose and analyze the specific situation and factors influencing it before determining the most appropriate management approach.

The systems and contingency approaches to management recognize the complexities and uncertainties inherent in organizations and provide frameworks for understanding and adapting to these challenges in a more dynamic and context-specific manner compared to the classical management theories.

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12-7 Suppose that a small publisher selling to book distributors has fixed operating costs of $600,000 each year and variable costs of $3.00 per book. How many books must the firm sell to break even if the selling price is $6.00?
12-8 Describe price skimming and penetration pricing. What types of new products would be best suited to price skimming? What types of products will be most successful with penetration pricing?

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To find the number of books that must be sold to break even when the selling price is $6.00, the profit equation is used. Profit = Revenue - Cost. For the publisher to break even, the profit made must be zero. The equation becomes: 0 = (6x - 3x) - 600,000. Simplify and solve for x:3x - 600,000 = 0 => 3x = 600,000 => x = 200,000

The publisher must sell 200,000 books to break even. Price skimming is a pricing strategy that involves setting a high initial price for a new product and gradually lowering it over time. This strategy is often used for products that are innovative and have unique features that set them apart from other products on the market. Examples of products that are well-suited to price skimming include new electronics, such as smartphones, computers, and gaming systems. Penetration pricing is a pricing strategy that involves setting a low initial price for a new product with the goal of capturing market share quickly. This strategy is often used for products that have a lot of competition and need to stand out from other products on the market. Examples of products that are most successful with penetration pricing include consumer packaged goods, such as food and household items.

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what would be a word or words to use in a listing presentation that denotes a benefit to the seller?

Answers

There are several words and phrases you can use in a listing presentation to convey benefits to the seller. Here are a few examples:

"Maximize": Emphasize that you will maximize the seller's profit or return on investment.

"Exposure": Highlight how your marketing strategies will increase the exposure of the property to potential buyers.

"Expertise": Emphasize your expertise in the market and how it will benefit the seller by ensuring a smooth and successful transaction.

"Efficiency": Describe how you will streamline the selling process, saving the seller time and effort.

"Negotiation": Highlight your strong negotiation skills to secure the best possible terms for the seller.

"Customized": Emphasize that your approach is tailored to the seller's specific needs and goals.

"Competitive advantage": Explain how your unique strategies and resources will give the seller a competitive advantage in the market.

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Case study, simulation, and programmed learning are all examples of Select one: a. participation learning b. transference C. off-the-job learning techniques Od. role-playing Oe. on-the-job learning techniques

Answers

Case study, simulation, and programmed learning are all examples of: C. off-the-job learning techniques.

What is off-the-job learning techniques?

Strategies for learning that take place outside from the workplace are known as off-the-job learning strategies. Typical methods for learning outside of the workplace include:

Case studies are real-world examples that may be used to instruct staff members in problem-solving or decision-making.

Simulations: Computer-based programmes called simulations let workers hone their abilities in a secure setting.

Programmed learning: This self-paced learning approach teaches new content through a sequence of questions and responses.

Techniques for learning outside of the workplace can be an important aspect of an employee's growth.

Therefore the correct option is C.

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As Commonwealth Edison Co. v. Montana indicated, the Commerce Clause cannot apply until goods are placed directly into interstate commerce. As such, the Commerce Clause does not apply to intrastate activities prior to entry into interstate commerce. Group of answer choices True False

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The given statement: "As Commonwealth Edison Co. v. Montana indicated, the Commerce Clause cannot apply until goods are placed directly into interstate commerce. As such, the Commerce Clause does not apply to intrastate activities prior to entry into interstate commerce" is True.

The Commerce Clause refers to a part of the U.S. Constitution that grants Congress the power "to regulate Commerce with foreign Nations, and among the several States, and with the Indian Tribes.

Commonwealth Edison Co. v. Montana was a legal case in the United States that dealt with the applicability of the Commerce Clause to in-state activity. The Supreme Court held in the case that the Commerce Clause did not apply to intrastate activity until goods or services were placed directly into interstate commerce.

The Court held in Commonwealth Edison Co. v. Montana that until goods or services are placed directly into interstate commerce, the Commerce Clause cannot be used. As a result, the Commerce Clause does not apply to intrastate activities before they are placed into interstate commerce.

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Explain why a large versus small bank might prefer the acquisition of innovative financial technology startups over having product-related collaborations with the firm and over innovating internally through research and development.

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A bank is a financial institution where people store and keep their valuables including money

A large versus small bank might prefer the acquisition of innovative financial technology startups over having product-related collaborations with the firm because?

A large bank may incline toward the securing of inventive money related innovation (fintech) new businesses over other choices due to a few reasons.

Firstly, obtaining fintech new companies gives an opportunity for quick get to to cutting-edge advances and arrangements. New businesses frequently have special mastery and troublesome thoughts that can improve the bank's existing offerings or empower it to enter unused markets quickly.

Furthermore, obtaining fintech new businesses can offer assistance huge banks overcome inside boundaries to advancement. New companies are ordinarily more spry, adaptable, and less burdened by bequest frameworks and bureaucratic forms.

By procuring these new companies, huge banks can infuse advancement into their operations without confronting the challenges of changing their possess inner structures and societies.

Also, procuring fintech new companies empowers expansive banks to tap into the entrepreneurial soul and new ability of the startup environment.

New companies regularly have profoundly gifted groups with skill in developing advances, which can complement the bank's existing workforce and upgrade its advancement capabilities.

In differentiate, product-related collaborations with fintech firms or inner inquire about and improvement (R&D) endeavors may not give the same level of prompt get to to imaginative arrangements or the dexterity that securing new businesses offers.

Collaboration with a fintech firm requires arranging associations and adjusting objectives, which can be time-consuming. So also, inner R&D endeavors may be obliged by the bank's existing foundation and may not surrender comes about as rapidly as securing a ready-made fintech startup.

In general, the securing of fintech new companies gives huge banks with a speedier and more coordinate course to advancement, get to to specialized mastery, and the opportunity to overcome inner boundaries to alter, making it an appealing alternative over product-related collaborations or inside R&D.

Obtaining fintech new businesses offers quick get to to development, deftness, and specialized ability, overcoming inner obstructions for huge banks.

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A company sells a plant asset that originally cost $550000 for $230000 on December 31, 2022. The accumulated depreciation account had a balance of $220000 after the current year's depreciation of $55000 had been recorded. The company should recognize a :

$100000 loss on disposal. $320000 loss on disposal. $100000 gain on disposal. $45000 loss on disposal.

Answers

The company should recognize a loss on disposal of $100,000. Here's how to arrive at the answer: When a company sells a plant asset, there are a few steps to take to determine the gain or loss on disposal.

First, you need to calculate the asset's book value, which is the original cost minus accumulated depreciation. The book value of the plant asset in question would be:Book value = Original cost - Accumulated depreciationBook value = $550,000 - $220,000Book value = $330,000Next, you need to compare the book value to the selling price. If the selling price is higher than the book value, you have a gain on disposal. If the selling price is lower than the book value, you have a loss on disposal.In this case, the selling price is $230,000, which is less than the book value of $330,000. Therefore, there is a loss on disposal. The amount of the loss is the difference between the selling price and the book value.Loss on disposal = Selling price - Book valueLoss on disposal = $230,000 - $330,000Loss on disposal = -$100,000Since the loss is negative, we can say that the company should recognize a loss on disposal of $100,000.

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What is the purpose of the World Bank?

Multiple Choice

It makes loans to get countries to become allies of the United States.

It makes long-term loans for carefully planned economic development.

It only makes loans for the essentials of life like food, medicine, safe water, and electric power generation.

It makes short-term loans to nations to help them with financial emergencies.

7. Absolute advantage essentially means what?

Multiple Choice

This means that a country has a strong currency, excellent financial markets, and high GDP.

One country has higher quality goods and services versus another country.

All of the statements are false.

One country can produce more quantity of a good or service versus another country.

10. What do you think of this comment: "International trade is not good for the U.S. The U.S. are a big loser in International trade because our jobs are being sent overseas to countries like China and India. We lose much more than we gain from engaging in international trade?

Multiple Choice

This statement is false. Although the U.S. may lose jobs in certain industries, free trade overall has allowed the U.S. to get lower prices on goods and services, free trade has created more consumer choice, and trade forces the U.S. firms to become more creative and innovative because of the increased international competition.

This statement is 'right on!' The U.S. has historically always being ripped off by other nations because of international trade.

In the Keynesian formula C + I + G + (Exports - Imports), John Maynard Keynes thought that imports were a negative factor that would hurt any national economy. Therefore, it is logical that the U.S. should do everything in our power to stop all imports from foreign countries.

Shutting down the U.S. borders and bringing back the SMoot-Hartley Act of the 1930s that charged high tariffs on imports would be the smartest economic move we could make to protect our domestic industries.

11. Dr. Thomas Sowell observed that Japan and Chine both made a huge political/cultural mistake in their ancient histories that put them behind the rest of the world in terms of economic progress for a few centuries. What was that mistake?

Multiple Choice

None of the above statements are correct.

Their governments didn't allow women to have the same rights as men.

They both had several terrible emperors who just didn't know how to govern and this caused the people to revolt as civil wars broke out.

At some point in their ancient histories they decided to isolate themselves from the rest of the world. This isolationist policy put them behind in terms of economic development.

Answers

1. The purpose of the World Bank is to make long-term loans for carefully planned economic development. 7. Absolute advantage means that one country can produce more quantity of a good or service compared to another country. 10. This statement is false. Although the U.S. may lose jobs in certain industries, free trade overall has allowed the U.S. to get lower prices on goods and services, free trade has created more consumer choice, and trade forces U.S. firms to become more creative and innovative because of increased international competition. 11. At some point in their ancient histories, they decided to isolate themselves from the rest of the world. This isolationist policy put them behind in terms of economic development.

1. The purpose of the World Bank is:

  - Correct answer: It makes long-term loans for carefully planned economic development.

7. Absolute advantage essentially means:

  - Correct answer: One country can produce more quantity of a good or service versus another country.

10. What do you think of this comment: "International trade is not good for the U.S. The U.S. are a big loser in international trade because our jobs are being sent overseas to countries like China and India. We lose much more than we gain from engaging in international trade?"

  - Correct answer: This statement is false. Although the U.S. may lose jobs in certain industries, free trade overall has allowed the U.S. to get lower prices on goods and services, free trade has created more consumer choice, and trade forces U.S. firms to become more creative and innovative because of increased international competition.

11. Dr. Thomas Sowell observed that Japan and China both made a huge political/cultural mistake in their ancient histories that put them behind the rest of the world in terms of economic progress for a few centuries. What was that mistake?

  - Correct answer: At some point in their ancient histories, they decided to isolate themselves from the rest of the world. This isolationist policy put them behind in terms of economic development.

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Common law is primarily based on A) B) the cumulative wisdom of judges' decisions on individual cases through history C) D) Select one: A. the cumulative wisdom of judges' decisions on individual cases through history O B. actions taken by government legislatures C. the officially established rules governing the faith and practice of a particular religion O D. a codification of what is and is not permissible Common law is primarily based on A) B) the cumulative wisdom of judges' decisions on individual cases through history C) D) Select one: A. the cumulative wisdom of judges' decisions on individual cases through history O B. actions taken by government legislatures C. the officially established rules governing the faith and practice of a particular religion O D. a codification of what is and is not permissible Common law is primarily based on A

Answers

The correct option is A . common law is primarily based on the cumulative wisdom of judges' decisions on individual cases through history.

Common law is primarily based on the cumulative wisdom of judges' decisions on individual cases through history. The development of common law occurred over centuries in England. It has played a significant role in the development of the legal system in many English-speaking countries. It developed from the decisions of English royal courts that resolved disputes between private parties.The main source of law under common law systems is judge-made law. The decisions made by judges on individual cases create a body of law, which is the common law. Judges apply this law in future cases to ensure that similar cases are treated in the same manner. The doctrine of precedent is a core component of common law systems. The doctrine of precedent, also known as stare decisis, refers to the principle that a court is bound by the decisions of higher courts in the same jurisdiction. The primary aim of this doctrine is to ensure consistency in the application of law. In conclusion, common law is primarily based on the cumulative wisdom of judges' decisions on individual cases through history.

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sam's surf shop has total costs of $2,000 when it is not producing any surfboards. this means that multiple choice the shop is very inefficient in its production. variable costs are $2,000. fixed costs are $2,000. fixed costs are zero.

Answers

In the given scenario, the cost is $2,000 when Sam's Surf Shop is not producing any surfboards.

From the given options, the statement "fixed costs are $2,000" is correct as the fixed cost does not change irrespective of the number of units produced. Here, the fixed costs are $2,000 which means it has to pay this cost even when it is not producing any surfboards.

What are fixed costs?

Fixed costs are the expenses that do not change with the change in the level of production or sales volume. It means even if the production level or sales volume is zero, fixed costs will still exist. Examples of fixed costs include salaries, rent, insurance, property taxes, and loan payments.

What are variable costs?

Variable costs are the expenses that change with the change in the level of production or sales volume. It means the variable cost varies with the production level. Examples of variable costs include wages of labor, electricity, raw materials, and packaging.

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Which of the following is NOT a defense mechanism?
Denial
Modification and distortion
Change in perception
Recognition, but refusal to change
Self-serving bias

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Self-serving bias is not a defense mechanism.

Defense mechanisms are psychological strategies that individuals use to cope with unpleasant emotions or situations. Denial involves refusing to accept the reality of a situation, and modification and distortion involves altering one's perception of reality.

Change in perception refers to re-evaluating a situation in a more positive light, while recognition but refusal to change involves acknowledging an issue but not taking any action to address it.

However, self-serving bias is not a defense mechanism but rather a cognitive bias in which individuals tend to attribute their successes to internal factors and their failures to external factors.

This bias allows individuals to maintain a positive self-image and protect their self-esteem. Overall, while defense mechanisms and self-serving bias are both strategies individuals may employ to deal with negative emotions or situations, they serve different functions.

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Describe the labour theory of the value of goods according to the classical economists and Marxist economists.
What are the advantages of this theory and what are the disadvatages according to your evaluation?

Answers

The labor theory of value emphasizes labor as the source of value, providing insights into wealth distribution, but has limitations in accounting for other factors and market dynamics.

The labor theory of value, proposed by classical economists and further developed by Marxist economists, posits that the value of goods and services is determined by the amount of socially necessary labor required for their production. According to this theory, the value of a commodity is not determined by its use or utility, but rather by the labor expended in its production.

Advantages of the labor theory of value include its emphasis on the role of labor as the source of value, highlighting the importance of human effort and work in economic production. It provides a framework for understanding the distribution of wealth and exploitation within capitalist systems. Additionally, the labor theory of value can be seen as a critique of market-based pricing mechanisms that may not consider the social implications of labor and may lead to inequitable outcomes.

However, there are also notable disadvantages to the labor theory of value. Critics argue that it fails to account for other factors that contribute to value, such as scarcity, natural resources, technological advancements, and subjective preferences of consumers. It does not fully capture the complexities of market dynamics and the interplay of supply and demand. Additionally, the theory's focus on labor as the sole determinant of value may not adequately explain the pricing of non-labor-intensive goods or services.

In evaluating the labor theory of value, it is essential to consider its historical context and its influence on economic thought. While it provides valuable insights into economic systems and power relations, it should be complemented by other theories and perspectives that capture the multidimensional nature of value in contemporary economies.

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Which of the following is an example of information search behavior during the consumer purchase decision process? Multiple Choice using a credit card to pay for the product Jy considering which product characteristics are more attractive reviewing the different price points for different product models weighing the pros and cons of each product searching a company's website for product specifications

Answers

The following is an example of information search behavior during the consumer purchase decision process: searching a company's website for product specifications. The correct answer is option D.

How consumers gather information regarding a product or service is referred to as information search behavior during the consumer purchase decision process. This may include a wide range of activities and methods, including personal referrals, reviews, and searches for information.

Therefore, searching a company's website for product specifications is an example of information search behavior during the consumer purchase decision process. The other options are also important stages in the decision-making process but not examples of information search behavior, as they refer to payment methods, considering product characteristics, reviewing different price points, and weighing pros and cons.

Thus, option D is the right one.

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please explain how does the prospect theory explain the house money
effect ?

Answers

The explanation for how prospect theory explains the house money effect, Prospect theory is a cognitive behavioral economic theory that describes how people make choices between alternatives that have uncertain outcomes based on their perceptions and evaluations of potential risks and gains.

The House money effect refers to a situation when people tend to be more willing to take risks with their winnings from prior events because they perceive that the money is not their own. Probability theories are based on the assumption that people make judgments based on objective probabilities. However, prospect theory acknowledges that people are more risk-averse when dealing with gains and more willing to take risks when dealing with losses. The house money effect is consistent with prospect theory in that it suggests that people take risks with money they perceive as a gain and are risk-averse with money they perceive as a loss. When people perceive that the money they are playing with is "house money," they are more likely to take risks because they see it as a gain and are less likely to regret losing it. The house money effect is more pronounced when people are in a winning state, and this concept can help explain the behavior of people when gambling or investing.

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Which of the following investments is clearly preferred to the others? Investment Return Standard Deviation A 18% 20% B 20% 20% C 20% 18% Group of answer choices Investment A. Investment C. Cannot be determined without information regarding the risk aversion of the investor. Investment B.

Answers

Investment B provides the highest return and has the same level of risk as investment C. The correct answer is  B.

To determine the preferred investment, we need to consider both the return and the standard deviation. The return represents the potential profit or gain, while the standard deviation measures the investment's volatility or risk.

In this case, we can see that investments B and C have the same standard deviation of 20%, while investment A has a slightly higher standard deviation of 20%. However, investment B offers the highest return of 20%, followed by investments B and C with a return of 20% as well.

Since investment B provides the highest return and has the same level of risk as investment C, it is the preferred investment choice among the options given. Therefore, the correct answer is Investment B.

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If the equilibrium price of bags is $25 and the government sets a price ceiling of $34, a there will be no effect on the market b there will be a shortage of bags. c there will be a surplus of bags. d The market price of bags will increase to $34.

Answers

The correct answer is option a) There will be no effect on the market.

In this scenario, the government has set a price ceiling of $34 for bags, while the equilibrium price is $25. Since the price ceiling is above the equilibrium price, it does not have any impact on the market. When the price ceiling is set above the equilibrium price, it becomes a non-binding constraint because the market price is already lower than the price ceiling.

As a result, option a) is correct, and there will be no effect on the market. There won't be a shortage or surplus of bags, and the market price will remain at the equilibrium level of $25.

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Task 1 - (MO 1)Food and beverage offered and types of service for indian restaurant Task 2 - (MO 2) -
You are a new Training Executive, and you are tasked to create the following.
a) Create SOP on Welcoming Guest Arriving in Restaurant and Table Clearing.
b) Create learning material on Handling Guest Complain.
Task 3 - (MO 3) -
a) Briefly elaborate a "Wine making process" & explain the difference between old-world
wine and new-world wine.
b) Briefly explain the different type of coffee drinks/styles. Provide answer with conclusion report

Answers

Latte: A coffee drink made with espresso and steamed milk, typically topped with a small layer of milk foam. Americano: A shot of espresso diluted with hot water to resemble drip coffee.

Task 1 - Food and Beverage Offered and Types of Service for an Indian Restaurant:

The food and beverage offerings in an Indian restaurant typically include:

Authentic Indian cuisine: A diverse range of dishes from various regions of India, including popular options like biryani, curry, tandoori, naan bread, and a variety of vegetarian and non-vegetarian options.

Traditional Indian beverages: Refreshing drinks such as lassi (yogurt-based drink), masala chai (spiced tea), and a selection of Indian-inspired cocktails/mocktails.

Regarding the types of service in an Indian restaurant, two common approaches are:

Buffet-style service: Customers can serve themselves from a selection of dishes arranged in a buffet setup. This allows for a wide variety of choices and self-paced dining.

Table-service: In this style, customers are seated at their tables, and servers take their orders and bring the food directly to them. It provides a more personalized experience with a focus on attentive service.

Task 2 - Creating SOP on Welcoming Guest Arriving in Restaurant and Table Clearing:

a) SOP for Welcoming Guests Arriving in the Restaurant:

Greet guests warmly and with a smile upon their arrival.

Offer assistance with seating arrangements and guide them to their assigned table.

Provide menus and inform guests about any specials or recommendations.

Ensure prompt service by promptly relaying the order to the kitchen.

Thank the guests for choosing the restaurant and offer any additional assistance they may need.

Maintain a positive and friendly attitude throughout the interaction.

b) Learning Material on Handling Guest Complaints:

Define the importance of addressing guest complaints promptly and professionally.

Explain active listening skills and empathetic responses when dealing with complaints.

Provide steps to handle complaints effectively, such as gathering relevant information, offering solutions or alternatives, and following up to ensure guest satisfaction.

Highlight the significance of documenting complaints and sharing feedback with the appropriate departments for continuous improvement.

Offer practical examples and case studies to reinforce the learning material.

Task 3 - Brief Elaboration on Wine Making Process and Difference between Old-World and New-World Wine:

a) Wine Making Process:

Wine making involves several stages, including grape harvesting, crushing, fermentation, clarification, aging, and bottling.

Grapes are carefully selected, crushed, and the juice is fermented using yeast. Fermentation converts the sugar in grapes into alcohol.

Clarification removes impurities, and the wine is aged in barrels or tanks to develop complexity and flavor.

Finally, the wine is bottled and can undergo further aging before it is ready for consumption.

Difference between Old-World and New-World Wine:

Old-World wine refers to wines produced in traditional wine-producing regions of Europe, such as France, Italy, and Spain. These wines often have a focus on terroir, showcasing the characteristics of the specific region where the grapes are grown.

New-World wine refers to wines produced in non-traditional wine-producing regions, such as the United States, Australia, and Chile. New-World wines often emphasize fruit-forward flavors, use of modern winemaking techniques, and innovative approaches to winemaking.

Task 4 - Brief Explanation of Different Types of Coffee Drinks/Styles:

Espresso: A concentrated coffee beverage made by forcing hot water through finely ground coffee beans.

Cappuccino: Equal parts espresso, steamed milk, and milk foam, often topped with a sprinkle of cocoa or cinnamon.

Latte: A coffee drink made with espresso and steamed milk, typically topped with a small layer of milk foam.

Americano: A shot of espresso diluted with hot water to resemble drip coffee.

**Mac

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what product had the catchphrase "ring around the collar"?

Answers

The catchphrase "ring around the collar" was associated with the laundry detergent product Wisk. Introduced by Lever Brothers in 1968.

Wisk was marketed as a specialized detergent for removing tough stains, particularly the stubborn dirt and body oils that caused a visible ring around the collar of shirts. The advertising campaign for Wisk featured commercials that showcased the embarrassing problem of ring around the collar and how Wisk could effectively tackle it.

The catchphrase "ring around the collar" became widely recognized and associated with the product, highlighting its ability to address a common laundry challenge. The campaign aimed to create a memorable and relatable slogan that would resonate with consumers, emphasizing the effectiveness of Wisk in keeping clothing clean and stain-free. The catchphrase helped to position Wisk as a trusted solution for tackling collar stains and contributed to its popularity during that era.

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La Corter's Dome has total assets of RM5,820, total debt of RM2,760 and total equity of RM3,652.90. Assets and costs are proportional to sales. Debt and equity are not. No dividends or taxes are paid. In the following year, the firm's projected sales growth is 21% and its projected assets is RM7,042.20. What is the amount of the external financing needed? Select one: A. RM1,048.30 B. RM629.30 C. RM469.30 D. RM611.30

Answers

The amount of the external financing needed to maintain the debt-to-equity ratio for La Corter's Dome is RM747.46 which closest to RM611.30. Thus, option D is the correct answer.

From the question we know that:

Total assets = RM5,820

Total debt = RM2,760

Total equity = RM3,652.90

Sales growth = 21%

Projected assets = RM7,042.20

Since the assets and costs are proportional to sales, therefore;

Total costs = 50% of sales

Total assets = Total debt + Total equity

Total assets = RM5,820

Total debt = RM2,760

Total equity = RM3,652.90

RM5,820 = RM2,760 + RM3,652.90

External financing required to maintain the debt-to-equity ratio= (Total assets × Total debt-to-equity ratio) − Total debt

External financing required to maintain the debt-to-equity ratio = (RM7,042.20 × [2,760 / 3,652.90]) − RM2,760

External financing required to maintain the debt-to-equity ratio = RM3,507.46 − RM2,760

External financing required to maintain the debt-to-equity ratio = RM747.46

The amount of external financing needed is RM747.46, therefore; option D (RM611.30) is the closest answer to it.

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What say we also give them the comprehensive income statements and balance sheets of the two subsidiary companies as additional information, and then no one can complain that they didn't get a true and 9.1 'fair view?' that Nathan says: 'I don't think we should do that. The more information they have the more questions they will ask. Also, they might realize we have been smoothing income by changing our level of pessimism in relation to the provisions for outstanding insurance claims. Anyway, I don't want them to interfere with my business. Can't we just include a footnote, preferably a vague one, stresses we are not comparable to insurance companies or brick makers or crockery manufacturers because of the unique mix of our businesses? Don't raise the matter with the auditors because it will put ideas into their heads. But if it does come up, we may have to charge head office costs to the two subsidiaries. You need to think up some reason why most of the charges should be passed on to the crockery operations. We don't want to show everyone how profitable that area is. I trust will give that some thought so you will have a good answer ready.' Let C(x) = 9x + 450 and R(x) 26x. (a) Write the profit function P(x). P(x) = _________(b) What is the slope m of the profit function? m =_________ in 150 - 200 words summarize and rephrase this article, and write one sentence the most takeaway and one-sentence criticism from this article(The effects of trained observers (dofficers) and audits during a facility-wide COVID-19 outbreak: A mixed-methods quality improvement analysis)Since January 3, 2020, the COVID-19 pandemic has affected over 115 million individuals leading to over 2.6 million deaths globally.1 The SARS-CoV-2 virus is highly infectious; causing outbreaks in numerous settings including acute and long-term healthcare facilities. SARS-CoV-2 is transmitted by respiratory droplets, aerosols, and contact (fomites). Public health and infection control measures targeting these mechanisms of transmission may help to stemming the spread of the virus.2 Such steps include appropriate physical distancing, the appropriate use of personal protective equipment (PPE) (including the use of face masks), enhanced environmental cleaning, and hand hygiene.3, 4 However, these relatively simple interventions can be challenging to implement and operationalize. One study demonstrated that training, understanding, and consistency of cleaning in hospitals is often sub-optimal.5 Hospital crowding and aging infrastructure often makes physical distancing in healthcare facilities difficult.6 Staff errors have also commonly been noted during the donning and doffing of PPE.7, 8Training of dofficersTraining materials used for dofficers were adapted from the Centers for Disease Control Ebola Virus Disease trained observer programme.9 Training of dofficers was conducted by eight clinical nurse educators. Training consisted of a 60-minute didactic session that reviewed multiple key topics including PPE donning and doffing, providing corrective feedback, and performing infection prevention and control audits (see Supplement 1A for dofficer training checklist). The final component of training was participation in donning and doffing simulations. Dofficer training competency was confirmed using a quiz evaluation, on which dofficer trainees had to achieve a score of 90% (Supplement 2). Active feedback was provided to the dofficer trainee during marking of their quiz. Those receiving a score